Shipping Policy 

Effective Date: July 21, 2023
Last Updated: August 21, 2024

Thank you for shopping with Lactocares . Below you’ll find our Shipping and Returns policy. Please read carefully before placing an order.

SHIPPING

Do you ship worldwide & how much does it cost?

Yes — we ship worldwide with tracked delivery.

• Free Shipping Thresholds

  • USA, Norway, Czechia, Germany, Ireland, Switzerland → Free above $100 USD

  • Israel, Japan, Netherlands, Brunei → Free above $100 USD

  • Canada, Australia, New Zealand, UK, EU (other), South Korea, Singapore, UAE, South Africa, Mexico, Malaysia, Poland, Portugal, Hong Kong SAR, Saudi Arabia, Uganda → Free above $100 USD

• Standard Rates (subject to weight/dimensions):

  • USA → $2.99

  • Brunei → $14.50

  • Switzerland → $23.50

  • Norway → $26.00

  • All other countries → $20.00

Shipping Process

• Orders are processed within 1–3 business days (up to 5 days during peak seasons or stock delays).

• You will receive a Shipping Confirmation email with tracking once your order ships.

• We only ship on business days (Mon–Fri). No weekend or holiday shipping.

• Multiple-item orders may be shipped separately, depending on stock and fulfillment partners.

• Once shipped, we cannot make any changes to your order (including address corrections).

Delivery Estimates

• USA: 3–10 business days

• Canada: 10–15+ business days

• UK & Australia: 5–14 business days

• Europe (varies): 7–21+ business days

• Other International: 7–21+ business days

Note: These are estimated delivery times only. Lactocares cannot be held responsible for delays caused by customs, holidays, severe weather, or carrier issues.

Duties, Taxes & Customs

• International shipments may be subject to customs duties, taxes, and clearance fees once they reach your country.

• These charges are the buyer’s responsibility.

• If a package is refused and returned, you will be responsible for any import taxes and return shipping fees.

• Customs policies vary — please check with your local customs office for more info.

Lost, Stolen, or Damaged Packages

• If your tracking shows “delivered” but you did not receive your order, please contact your local carrier and file a claim.

• Lactocares is not responsible for lost, stolen, or damaged packages once marked delivered.

• For damaged items, email us at support@lactomedi.com with:

  • Order number

  • Full name

  • Photos of the damaged product

We use carrier timestamp data when reviewing claims. Claims not reported in a timely manner may not be honored.

Wrong Address Disclaimer

It is your responsibility to enter the correct shipping address at checkout.
Because orders are processed immediately, we cannot change the address once submitted. If an incorrect address is entered, Lactocares is not liable for the package.

🔄 RETURNS

We want you to be 100% satisfied with your order. If you’re not completely happy, you can request a return within 30 days of purchase.

• To start a return, visit the “Start a Return” page on our website.

• Items must be returned in original condition. Missing or damaged items may not qualify for a refund.

• You are responsible for return shipping costs.

Exclusions:

• Value Packs, Sets, Gift Sets, and Bundles cannot be partially returned.

Damaged Items

If your product arrives damaged:

• Email support@lactomedi.com with your order number, name, and photos.

• Our support team will assist with replacement or refund options.

Contact Us

For any shipping or return inquiries, please contact:

📧 Email: support@lactomedi.com
🏢 Address:
Lactocares

sarnia, Ontario , CA